Onboarding

Submit a Service Request

Tell LMM what you need. Each submission is reviewed by LMM and may be converted into an internal case after validation. Approved submissions receive a case reference.

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Step 1: What do you need from LMM?

Select one or more services. You can select multiple.

Each submission is reviewed by LMM and may be converted into an internal case after validation. Approved submissions receive a case reference.

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Regulatory & Clearance: What specifically do you need?

Select the regulatory services you need. You can select multiple.

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Step 2: Who are you?

Select the option that best describes you. This helps LMM route your request correctly.

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Step 3: Contact Details

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Step 4: Service Details

Only the fields relevant to your selected services are shown below.

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Step 5: Documents

Upload documents now or submit them after your request is reviewed.

Document Categories

  • Company profile
  • Product catalogue
  • Product classification records
  • Product registration records
  • Manufacturer / site registration documents
  • Certificates (FDA, CE, ISO, etc.)
  • Commercial invoice
  • Packing list
  • Certificate of origin
  • Batch / expiry list
  • Import permit documents
  • Shipment clearance / shipment permit documents
  • Procurement list
  • Tender documents
  • Contracts / authorizations
  • Quotations
  • Invoices
  • Proof of delivery
  • Transportation documents
  • Storage requirements
  • Temperature handling requirements
  • Artwork / label files
  • Other documents
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Step 6: Review & Submit

Review your information and submit your service request to LMM.

After submission, you will receive:

  • Submission confirmation
  • Submission reference number
  • Status: Submitted for Review
  • Next step: LMM triage and commercial review
  • Expected response: 2–3 business days

Each submission is reviewed by LMM and may be converted into an internal case after validation. Approved submissions receive a case reference and are routed to the appropriate team.